Overview
Accomplished product manager and leader with a strong track record of delivering customer-centric solutions and successfully managing complex, technical projects. With expertise spanning business development, sales, and client experience, I bring a well-rounded perspective to partnering with customers and cross-functional teams. Skilled at identifying challenges and crafting scalable, impactful solutions that drive business growth and enhance client satisfaction.
Experience
Lessonly/Seismic: Technical Account Manager / Sr. Product Manager
January 2020 - Present
Introduced an innovative solution for sequencing learning content, managing its successful rollout to 400+ beta accounts, and currently managing its integration into the Seismic content management ecosystem.
Led the post-acquisition integration of Lessonly’s data into Seismic’s data warehouse (Snowflake), enabling BI dashboards (Sisense) and direct data access for customers, improving real-time analytics.
Achieved a 75% increase in engagement with Lessonly’s instructor-led training tool by implementing product enhancements that removed key adoption barriers.
Featured presenter at multiple customer-facing webinars and Seismic’s annual user conferences.
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Amerisales.com: Chief Operating Officer
January 2018 - January 2020
At Amerisales.com, I oversaw the day-to-day operations of the company and was responsible for post-sale service delivery.
Drove a 200% increase in client engagement by implementing advanced communication and scheduling tools (High Level, Skipio, Twilio, ActiveCampaign).
Successfully launched Hubspot as Amerisales’ first CRM, optimizing sales pipeline visibility and improving team productivity.
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Lessonly: Sales Development Manager / Account Executive
September 2014 - January 2018
I had the privilege of joining Lessonly as the seventh employee and focused on driving rapid growth as both a SDR and Account Executive.
As one of the first eight employees, generated $100k ARR in new business as Business Development Manager.
Closed over $750k in ARR and the largest single deal in company history as an Account Executive, consistently exceeding sales targets.
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Angie’s List: Asst. Manager - Help Desk / Manager - Marketplace
June 2011 - August 2014
During my time at Angie’s List I became a go-to for projects and programs that didn’t fit cleanly into one team or department, giving me experience in project management, process improvement, customer care and people management.
Developed and implemented Snapfix fulfillment workflow, resulting in a 7% monthly increase in project fulfillment and managed a team of 20 representatives.
Reduced e-commerce refunds by 36% and increased service provider review rates by 7x through the creation of a targeted retention program.
Experienced With:
Jira
Shortcut (Formerly Clubhouse)
Confluence
Productboard
Figma and Invision
Basic SQL and HTML
Salesforce, Hubspot and Zendesk
Education
Indiana Wesleyan University - Marion, IN
B.S. - Marketing, Political Science
Graduated May 2011